Our Service
We not only provide high-quality refrigerated truck body products but also place great emphasis on offering a comprehensive, responsive service support system for our global customers. From pre-sales technical consultation and order fulfillment to after-sales technical guidance and spare parts support, we are committed to ensuring a worry-free experience for every customer.
Pre-Sales Service
1. Requirement Matching & Technical Consultation
Our experienced team of international sales and technical engineers offers professional selection advice and customized design solutions based on the client's market, vehicle structure, temperature control needs, and specific requirements (applicable for CKD, CBU, or complete vehicles).
2. Customized Solutions & Drawing Support
We provide detailed product specification sheets, dimension drawings, assembly guides, and layout diagrams to help clients accurately assess project feasibility in the early stages.
3. Sample & Trial Order Support
For new market clients or long-term partners, we offer sample support or discounted trial order pricing to assist with local market development.
In-Sales Service
1. Full-Process Order Tracking
A dedicated account manager provides one-on-one service, giving real-time updates on production progress, packing and loading status, and export documentation processing.
2. Efficient Production & On-Time Delivery
Our modular production lines and standardized processes ensure stable delivery of bulk orders. Overseas clients can choose from flexible shipping options including sea/land freight, full container load (FCL), or less-than-container load (LCL).
3. Multilingual Support & Remote Assistance
We offer service support in Chinese, English, Spanish, Arabic, and more. When needed, we arrange video meetings to explain assembly or technical details, helping to shorten communication cycles.
After-Sales Service
1. Installation Guidance & Technical Support
For CKD customers, we provide comprehensive installation manuals, video tutorials, and necessary remote technical assistance to help ensure smooth assembly and commissioning.
2. Quality Traceability & Quick Response
All products are backed by a factory-level quality traceability system. If any issues arise during transportation or use, we will respond promptly with effective solutions.
3. Spare Parts & Consumables Supply
We offer long-term supply of standard components such as body accessories, sealing strips, aluminum profiles, and hardware. These can be shipped with orders or sent separately to ensure hassle-free maintenance.
4. Marketing Assistance
For long-term partners, we provide marketing support including product brochures, promotional images, and video materials to jointly promote the brand and expand local markets.